Guarantee and Return Policy


Our number one priority is for you to become a better putter by using our products. To support this commitment, if you find you are having trouble adjusting to the changes necessary to accomplish this, we are always available to take your call,  answer your questions, and find a solution.

John Ambrose - President

cell 440-228-9593


  1. Guarantee the quality of all products sold on our site for a period of 1 YEAR after purchase. We will replace any product found to have production defects during this time.
  2. Continue to enhance our instruction and information found on our websites, in order to present to you the best way to benefit from the unique L2 Putter design.
  3. John makes himself very available to answer questions both on line and on the phone. He will discuss your issues with you, and together, develop a program for you. We have several e-mail addresses and phone numbers available.
  4. If after you receive your L2 package and find that the L2 stand alone putter, does not fit your style or stroke, You can take advantage of the free 30 day custom upgrade opportunity, or if you find the Lateral Line system is not for you, return the entire package in original condition at the discretion of Lateral Line LLC (minus return shipping). *The return policy does not apply to the MOI MAXX Custom Putter.

The L2 putters require a commitment. It is in this commitment that the L2 will be able to do its part to improve your putting and lower your score. The average small, light putters in use today, allow for a great deal of small muscle manipulation and lie angle variations. If you apply these same small muscles to the L2, you will find yourself fighting with the weight, lie angle, and momentum of the motion. By utilizing the design qualities of the L2, you will find a consistent, repeatable motion that will stay with you under any conditions.

Privacy Policy

Lateral Line LLC values your patronage and we want to ensure that your information is never shared or sold for any reason. Any financial transactions are conducted on a secured server with all information encrypted and your financial information is not saved.

Refund Policy

Refunds for the L2 putters will gladly be provided within 30 days of purchase if returned in original condition, minus $35.00 restocking fee. (not including return shipping).   MOI MAXX Custom putters are not refundable.

Upgrade Opportunities

Customers who purchase the L2 Stand alone, or the L2 Lateral Line Putter, have a 30 day window for an exchange.

You can exchange your Lateral Line Putter plus shipping, for a Standard MOI MAXX and have the same 30 day return option.

You can also return your L2 stand alone putter in its original condition plus shipping and we will give you a free custom upgrade opportunity.

We ship all products via USPS, FedEx and /or UPS

Terms and Conditions

Web Site Terms and Conditions of Use

1. Terms

By accessing this web site, you are agreeing to be bound by these web site Terms and Conditions of Use, all applicable laws and regulations, and agree that you are responsible for compliance with any applicable local laws. If you do not agree with any of these terms, you are prohibited from using or accessing this site. The materials contained in this web site are protected by applicable copyright and trade mark law.

2. Use License

  1. Permission is granted to temporarily download one copy of the materials (information or software) on Lateral Line LLC web site for personal, non-commercial transitory viewing only. This is the grant of a license, not a transfer of title, and under this license you may not:
    1. modify or copy the materials;
    2. use the materials for any commercial purpose, or for any public display (commercial or non-commercial);
    3. attempt to decompile or reverse engineer any software contained on Lateral Line LLC web site;
    4. remove any copyright or other proprietary notations from the materials; or
    5. transfer the materials to another person or "mirror" the materials on any other server.
  2. This license shall automatically terminate if you violate any of these restrictions and may be terminated by Lateral Line LLC at any time. Upon terminating your viewing of these materials or upon the termination of this license, you must destroy any downloaded materials in your possession whether in electronic or printed format.

3. Disclaimer

  1. The materials on Lateral Line LLC web site are provided "as is". Lateral Line LLC makes no warranties, expressed or implied, and hereby disclaims and negates all other warranties, including without limitation, implied warranties or conditions of merchantability, fitness for a particular purpose, or non-infringement of intellectual property or other violation of rights. Further, Lateral Line LLC does not warrant or make any representations concerning the accuracy, likely results, or reliability of the use of the materials on its Internet web site or otherwise relating to such materials or on any sites linked to this site.

4. Limitations

In no event shall Lateral Line LLC or its suppliers be liable for any damages (including, without limitation, damages for loss of data or profit, or due to business interruption,) arising out of the use or inability to use the materials on Lateral Line LLC Internet site, even if Lateral Line LLC or a Lateral Line LLC authorized representative has been notified orally or in writing of the possibility of such damage. Because some jurisdictions do not allow limitations on implied warranties, or limitations of liability for consequential or incidental damages, these limitations may not apply to you.

5. Revisions and Errata

The materials appearing on Lateral Line LLC web site could include technical, typographical, or photographic errors. Lateral Line LLC does not warrant that any of the materials on its web site are accurate, complete, or current. Lateral Line LLC may make changes to the materials contained on its web site at any time without notice. Lateral Line LLC does not, however, make any commitment to update the materials.

6. Links

Lateral Line LLC has not reviewed all of the sites linked to its Internet web site and is not responsible for the contents of any such linked site. The inclusion of any link does not imply endorsement by Lateral Line LLC of the site. Use of any such linked web site is at the user's own risk.

7. Site Terms of Use Modifications

Lateral Line LLC may revise these terms of use for its web site at any time without notice. By using this web site you are agreeing to be bound by the then current version of these Terms and Conditions of Use.

8. Governing Law

Any claim relating to Lateral Line LLC web site shall be governed by the laws of the State of Ohio without regard to its conflict of law provisions.

  John M. Ambrose President Lateral Line LLC

business 440-858-2164  cell 440-228-9593

Our Team

Robyn Ambrose - Operations Manager


John P. Ambrose - Promotions Director


Kellie and Kenyon Broadbent - Retail sales


Art Colasanti - Director of Sales

Britton Munoz - West coast sales rep

© 2024 Lateral Line LLC